Frequently Asked Questions
Solutions, frequently asked questions and known issues. If you can't find your answer here please email us. (/requests/anonymous/new)
- Do I need a 2.5mm or 3.5mm adapter?
- Helpful links
- I can't hear any sound or the other person can't hear me. What do I do?
- I want to return the item I ordered, what do I do?
- International Orders: How long does international shipping take?
- Problems with a ClearMic?
- What is line level audio? And how's it different from mic level audio?
- What's the difference between Mic-Lines?
- Where is my order?? Shipping Delays explained.
- Apple Pay on the Web
- Authorized Retailers
- Do you offer bulk discounts or wholesale pricing?
- Do your adapters work with my USB headset?
- Does the Phone Headset to PC Adapter (01-PH25-PC35) work with Mac computers?
- How do I make a purchase as a tax-exempt organization?
- I don't see the Headset Buddy I need on your site, can I suggest new models?
- I live in the EU and need a copy of my invoice
- I ordered the wrong adapter, what do I do?
- I see two items on your site that have similar descriptions and images, are they different?
- I was sent the incorrect product, what do I do?
- International Duties and Taxes
- International Orders: Do you ship internationally and how do I track my international package?
- International Orders: How much does shipping cost?
- My Headset Buddy Adapter isn't working with my Aastra or Avaya Phone.
- Online Order Problems
- RJ9x Configuration
- Smartphone Headset Standards: Apple iPhone, AHJ (CTIA), & OMTP
- There are missing items in my order!
- What adapters work with my PC headset and Aastra phone?
- What shipping method do you use and how do I track my shipment?