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  1. Headset Buddy Help
  2. Frequently Asked Questions

Frequently Asked Questions

Solutions, frequently asked questions and known issues. If you can't find your answer here please email us. (/requests/anonymous/new)

  • Do I need a 2.5mm or 3.5mm adapter?
  • Helpful links
  • I can't hear any sound or the other person can't hear me. What do I do?
  • I want to return the item I ordered, what do I do?
  • International Orders: How long does international shipping take?
  • Problems with a ClearMic?
  • What is line level audio? And how's it different from mic level audio?
  • What's the difference between Mic-Lines?
  • Where is my order?? Shipping Delays explained.
  • Apple Pay on the Web
  • Authorized Retailers
  • Do you offer bulk discounts or wholesale pricing?
  • Do your adapters work with my USB headset?
  • Does the Phone Headset to PC Adapter (01-PH25-PC35) work with Mac computers?
  • How do I make a purchase as a tax-exempt organization?
  • I don't see the Headset Buddy I need on your site, can I suggest new models?
  • I live in the EU and need a copy of my invoice
  • I ordered the wrong adapter, what do I do?
  • I see two items on your site that have similar descriptions and images, are they different?
  • I was sent the incorrect product, what do I do?
  • International Duties and Taxes
  • International Orders: Do you ship internationally and how do I track my international package?
  • International Orders: How much does shipping cost?
  • My Headset Buddy Adapter isn't working with my Aastra or Avaya Phone.
  • Online Order Problems
  • RJ9x Configuration
  • Smartphone Headset Standards: Apple iPhone, AHJ (CTIA), & OMTP
  • There are missing items in my order!
  • What adapters work with my PC headset and Aastra phone?
  • What shipping method do you use and how do I track my shipment?
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