I was sent the incorrect product, what do I do? June 18, 2013 21:32 Updated We sincerely apologize for the inconvenience we have caused you. Please contact us immediately so we can get you the correct product. Related articles I want to return the item I ordered, what do I do? How do I make a purchase as a tax-exempt organization? International Duties and Taxes I don't see the Headset Buddy I need on your site, can I suggest new models?